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Case Studies

South Yorkshire Police

South Yorkshire Police was an early adopter of proven technologies including Voice over IP, video conferencing and http-based systems specific to police practices. These applications run over a complex network infrastructure linked to two data centres.

As a result, South Yorkshire Police, one of the best technically supported forces in the country, has saved thousands of pounds in phone bills and site-to-site transport, and has enabled manpower resources to be focused almost entirely on the needs of the force and the public it serves.

But the organization needed a way to manage and maintain its VoIP system, overall application performance, and resolve the more elusive, complex network problems.

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Faced with a significant increase in the number of emergency calls received and the need to make big improvements in call response times, the English Ambulance Trusts decided to unify their services into one integrated system.

To handle a greater volume of calls in a short period of time, the Trusts relied on Capita to provide both the infrastructure and management expertise. The goal was to upgrade the existing IT infrastructure to a state-of-the-art IT environment and ensure all of the Trustsí objectives were met.

While the infrastructure changes resulted in substantial improvements, they also created a few new challenges managing VoIP delivery. Specifically, the Trusts lacked the visibility needed to validate communication quality, time of delivery, and whether any service interruptions occurred. These performance roadblocks posed difficulties for the Capita team.

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Aardman Animations

Aardman Animations needed a comprehensive network management solution to provide visibility into the performance of its internal network infrastructure. Further, the IT team needed to quickly diagnose and resolve network and application issues before they had a serious impact on the creative team and other users.

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